What do you mean by Maturity Model? What are different levels in maturity model?

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Maturity Model 

The maturity model provides a mode to measure the methods and processes being used against a clear set of external benchmarks. Maturity is indicated by the award of a particular "Maturity Level". A maturity level assessment may provide the following benefits:- 

  • Ability to compare Maturity Level with other government ministries/departments.
  • A known Maturity Level, with precise recommendations for improvement.
  • An independently held set of "benchmarks" Simply put, maturity models are used to assess as-is situations (to diagnose and eliminate deficient capabilities), to guide improvement initiatives (to map the way for improvement), and to control progress.

Different level in the maturity model of e-governance

The Five Maturity Levels of e-Governance based on fact that speed, openness, and ubiquity are some major capabilities of ICT. The maturity levels described below provide a necessary mechanism to benchmark the efforts invested by an organization in implementing e-Governance.


Level 1- Closed

  • Here an organization does not use ICT as a facilitator for good governance and has no plans to do so in the near future.
  • Such a situation may arise due to lack of exposure to ICTs and associated benefits that again may depend upon a number of reasons: remoteness, lack of resources, and strategic thinking.
  • As a result, the organization is closed in terms of being connected and sharing of information in the context of "E-governance", 
  • However, even in this condition the organization may be efficiently functioning


Level 2-Initial

  • In this stage, top management knows ICT, its applications, and its benefits for organizations. No organized efforts have been attempted to undertake the eGovernment initiation. Efforts usually are experimental and lack direction.
  •  At the end of this stage, it's expected that the necessity of eGovernment is realized. 
  • The main criteria of this stage are the degree of ICT knowledge in an organization, perception of eGovernment advantages and disadvantages, administrative efforts, and productivity evaluation of efforts.


Level 3-Planned

  • This stage starts with a systematic approach. With respect to the strategic approach, an information technology strategic plan is formulated in this stage. Need assessments are made to prioritize the areas of implementation and measure the extent of e-readiness.
  •  Taking necessary input from the need assessment study, extensive planning has been carried out indicating policies, strategies, various activities, stakeholders, roles and responsibilities, and resources required in terms of time, money, and manpower to undertake the e-governance exercise.
  •  The main criteria of this stage are: vision definition, need assessment, eGovernment plan, and documentation.


Level 4-Realized

  • After strategy formulation in the last stage, we will have implementation and assessment in this stage. 
  • So, according to strategies, an action plan with budget and time will be defined. Then required actions are implemented and finally, their results would be measured and controlled. Gap analysis is a good methodology for assessing results.


a) Retrospected

  • At this level, the organization has retrospectively studied its business process in view of its vision, overall e-governance objectives the series-oriened approach(wherein the government  is expected to effectively deliver the services to its customer/user), and changes if required, in the process are an as constantly evolutionary process

b) E-ready

  • In this stage, e- readiness essentials. which are also the building blocks for governance that are ensured by the organization.


c)Partially open

  • Some of the e-governance services are operationalized at this stage, resulting in partial information exchanged among the entities, both within and outside the organization.

d) Open

  • This sub-level of realized state implies the complete deployment of e-governance services that ensure an integrated system that is not open to information exchange. 
  • This focus here shifts from acquiring the implementing "e" enabling factors to the effectiveness with which the services are delivered. The system gains responsiveness to deal with the customer needs and is accountable for its services.



Level 5:

  • At this level, the organization sustains the realized state over a period of time so that e-governance becomes part of its work culture. The e-governance services are effectively utilized and accepted by users.
  • Several interactions between planned and realized states lead to institutionalization when e-governance becomes a way of life.

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