Explain E-Governance Project life cycle.

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E-Governance Project Lifecycle

The diagram below presents an overview of the Lifecycle of an e-Governance project followed by a list of key activities performed at the phase of the Lifecycle.


The diagram below lists the key activities performed at various phases of the e-Governance project
Lifecycle.



E-Governance detailed key activities and deliverables are given:-

 Phase 1: e-Governance Strategy Development

The table below lists key activities performed in e-Governance Strategy Development phase and illustrative deliverables.


Key Activities 

• Needs Assessment

• Define clear vision & objectives

• Prioritization of services and projects

• Incorporate domestic and global learning’s

• Identify institutional structures & capacities for implementation

• Define funding requirements

• Define monitoring and evaluation approach…


Deliverable

• e-Governance vision

• e-Governance Objectives

• e-Governance Strategy


Phase 2: Current State Assessment

The key activities performed in the Current State Assessment phase and illustrative deliverables are given below:-

Key Activities 

To perform an in-depth assessment of business functions and services identified for

coverage under e-Governance project to understand:

• current approach for performing the business functions and service delivery

• the key challenges and to identify improvement areas

• stakeholder needs and expectations

• good practices and learnings from similar implementations in similar domains

• current systems (IT) implemented in the department, coverage, and gaps

• organization structures and people capacities etc


Deliverables

• Process maps

• Pain points

• Initial improvement areas

• Stakeholder needs

• IT Systems

• Scope and functionality

• Strengths and gaps

• IT Infrastructure (network, security, data center)...

• Organizational structures

• Roles and responsibilities

• Capacities and skillsets

• Change barriers...


Phase 3: Define Future State (To-be definition)

The table below lists key activities performed in the Future State Assessment phase and illustrative deliverables.

Key Activities

• To define how the identified business functions and services shall be performed going forward

• To define the new business processes

• To define IT solutions and services for automation of new business processes

• To define people change management, capacity building, and communication requirements for project implementation


Deliverables

• To-be business processes

• New process KPIs/metrics

• Changes to the legal and policy environment

• Functional Architecture and Requirements specifications

• Enterprise Architecture covering Application, data, network, security, data center architecture

• Data digitization and migration strategy

• SLAs

• Institutional structures needed for project implementation

• Training and Capacity building plan

• Change Management Plan

• Communications Management Plan


Phase 4: Implementation approach and sourcing

Key Activities 

• Development of Implementation Approach and Plan

• Development of Business Model

• RFP Development

• Vendor Evaluation and Selection


Deliverables

• Implementation Approach and Plan

• Implementation timelines

• Identification of key stakeholders and their roles and responsibilities

• Monitoring and Evaluation (M & E) Plan

• Project investments and costs

• Business/implementation model

• Payment terms

• SLAs

• Procurement approach

• Request for Proposals (RFP)

• Contract Documents/Agreements

• Pre-bid minutes and clarifications

• Vendor evaluation reports

• Vendor (s) identification

• Signed contract documents


Phase 5: Develop and Implement IT System

Key Activities 

• Application Software Development

• IT Infrastructure Creation

• Third Party Acceptance Testing

• Training and Capacity Building


Deliverables

• e-Governance Solution/Software

• IT Infrastructure


Phase 6: Operate and Sustain

Key Activities

• IT Systems Operations and Maintenance

• Monitoring and Evaluation



Project Management Office/Unit

Key Activities

• Definition of Programme and Project implementation plans

• Identification of stakeholders and key responsibilities

• Identification of external support needed from the market (consultancy services, software development, IT infra creation, change management…)

• Definition of the scope of work for the vendors

• RFP Preparation and vendor selection

• Monitoring project implementation plans

• Scope change management

• Risk assessment and management

• Issue Management

• Services/Systems quality assurance

• SLA Monitoring

• Project financial management

• Change Management and Communications

• Training and Capacity building

• Monitoring and Evaluation of project objectives and benefits….


Change Management and Communications

Key Activities

Change Management

• Understand the changes lead by the project (policy, processes, systems..)

• Identify the impacted stakeholders

• Assess the readiness of stakeholders to adopt change

• Identity key risks surrounding resistance to change

• Devise measures to address the identified risks

• Develop a change management strategy

• Implement strategy

• Monitoring and corrective actions


Project Communications

• Understand the project scope and coverage

• Identify the objectives, benefits

• Identify the stakeholder groups impacted by the project

• Identify the communication needs for each stakeholder group

• Identify the communication channels

• Development communications management strategy

• Implement strategy

• Monitoring and corrective actions


Capacity Building

• Understand the changes lead by the project (policy, processes, systems..)

• Identify the impacted stakeholders

• Understand the skill sets needed to adopt the new systems and processes

• Assess the current skill sets and capacities in the organization

• Identify the training needs to bridge the gaps in the skill set…

• Identify the training courses and approach for training

• Implement Training Plan




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