What are the types of interaction in e-governance?

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 Types Of Interaction In E-Governance

a) G2G

  • Information and Communications Technology are used not only to restructure the governmental processes involved in the functioning of government entities but also to increase the flow of information and services within and between different entities.
  • This kind of interaction is only within the sphere of government and can be horizontal i.e. between different government agencies as well as between different functional areas within an organization, or vertical i.e. between national, provincial, and local government agencies as well as between different levels within an organization. 
  • The primary objective is to increase efficiency, performance, and output.



b)  G2C

  • An interface is created between the government and citizens which enables the citizens to benefit from efficient delivery of a large range of public services. 
  • This expands the availability and accessibility of public services on the one hand and improves the quality of services on the other.
  • It gives citizens the choice of when to interact with the government (e.g. 24 hours a day, 7 days a week), from where to interact with the government (e.g. service center, unattended kiosk, or from one’s home/workplace), and how to interact with the government (e.g. through the internet, fax, telephone, email, face-to-face, etc).


c)  G2B 

  • E-Governance tools are used to aid the business community – providers of goods and services – to seamlessly interact with the government.
  • The objective is to cut red tape, save time, reduce operational costs, and create a more transparent business environment when dealing with the government. 
  • The G2Binitiatives can be transactional, such as in-licensing, permits, procurement, and revenue collection. 
  • They can also be promotional and facilitative, such as in trade, tourism, and investment.
  • These measures help to provide a congenial environment to businesses to enable them to perform more efficiently.

d) G2E 

  • Government is by far the biggest employer and like any organization, it has to interact with its employees regularly. 
  • This interaction is a two-way process between the organization and the employee. 
  • The use of ICT tools helps in making these interactions fast and efficient on the one hand and increase satisfaction levels of employees on the other

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